There is a full privacy statement below which you are free to read – however, this section provides a summary of what data we collect and what we do with it in simple and straightforward terms. 

If you have any questions at all, feel free to email us at [email protected]. 

Online Data 

We use google analytics to collect overall data on the number of visitors to our site and what they do when they are there. So, for example, if 100 people viewed our home page and then 78 of them viewed our services page, we can see that information. We also review how long people stay on our site and broadly, where they come from down to a regional level. We do not store or collect any data on IP addresses or use that data to identify individuals. Although this information may be available through google analytics, it is not used by us or processed in any way. 

Customers 

We collect the names and addresses of our customers as well as their contact details for the purposes of delivering on our contracted work. Similarly, we need to be able to ring and email customers to discuss details. We communicate with our customers during the delivery of the job on the legal basis of contractual obligation. Once we have completed our job, we store customers’ data for 7 years after last contact – when it is securely destroyed (shredded). We send out mailings, both email and occasionally physical to our customers done on the basis of legitimate business interest. It is in our interest to keep in touch with our customers in what is a highly competitive marketplace. We have chosen the least intrusive methods of communication and believe it is in our interest and theirs to remain in contact. 

All of our customers can opt out of receiving any communications, other than that mandated by our contractual obligations, by emailing [email protected]. 

Business Prospects 

We source and collect the details of businesses for the purposes of marketing. We send out email newsletters, direct mail and make sales calls. This is done on the basis of legitimate business interest. It is in our interest to communicate with businesses in our area to sell our services and it is in their interests to receive our communications. 

They can opt out of receiving any communications by emailing [email protected]. 

Third Parties – Data Processing  

In the process of running corporate gift campaigns for organisations and individuals, we will process the data of people who receive the corporate gift. Clearly it is important to send out data capture forms, and to manage the delivery process. If the data has been supplied by a client, we, after due diligence, assume they have the authority to pass that data on to us. While these third parties clearly have the right to object to this processing, it would be impossible to deliver corporate gifts them to. If, as a third party you wish to opt out, email [email protected]. 

Suppliers 

In order to deal with our suppliers, it is necessary to process their data, which we do on the basis of contractual obligation and legitimate business interest. 

We sometimes pass on your data to our approved suppliers, if required, to complete the work our customers have requested, such as merchandise branders, and other selected suppliers.  This can include names of recipients, dietary requirements and main contact details. We also may pass on business email addresses to our marketing suppliers for the purposes of email marketing – any marketing supplier we use has been assessed and complies with the requirements of GDPR 2018. We do not sell your data or pass it on to unrelated third parties. 

We keep your data as secure as possible, respecting your right to privacy. 

You have the right to be forgotten by us. If you want to be forgotten, please email [email protected]. 

We will remove all the data we hold other than what is required under our contractual obligations (we must hold some data when the work has been completed for organisations, due to compliance legislation and auditing). 

We also need to store some data, in a secure place, to ensure that we remember your request to be forgotten (for example should we need to restore systems from a backup, we need to know, to remember, that you wanted to be forgotten). 

As part of handling and processing your data we have a designated Data Controller and this is your first point of call should you have any issues or questions about what we do, or why we do it. 

Our Data Controller is: Inconnection UK Limited 

Inconnection UK Ltd 
Unit 4, Ashbrook Office Park, Longstone Road, Heald Green, M22 5LB 
[email protected]. 

Your Right to be Informed  

You have the right to be informed about what we do with your data, and why. Therefore, to ensure that you are, we have compiled a handy summary below. 

We respect your privacy and safeguard your data. 

The personal data we collect, process or use is treated securely and in accordance with our privacy policy, described below. Whenever you give us personal data, you are consenting to its collection and use in accordance with this policy, including our use of cookies explained below. 

This privacy and cookie policy lays out our specific commitments, in compliance with GDPR 2018. 

Our Data Controller is: Inconnection UK Limited 

Inconnection UK Ltd 
Unit 4, Ashbrook Office Park, Longstone Road, Heald Green, M22 5LB 
[email protected]. 

Your Personal Information 

Collecting very specific, relevant information is a necessary part of us being able to provide you with the services you are purchasing. We will only use your personal information fairly and securely, and will never do anything with it (such as sharing it with any other party) that you have not clearly agreed to, or that could be considered irresponsible. 

How We Collect your Data 

We collect your data from phone calls, emails, from our customers, who pass on the details of recipients and attendees. And in the case of businesses, web search engines, directories and websites. 

Lawful Basis of our Processing  

We process data under our contractual obligations to our customers, and also under our legitimate business interests. 

Contractual Obligations – it is necessary for us to process your data to deliver on our contractual obligations. 

Legitimate business interest – it is in our legitimate business interests to keep you informed of our products and services, with the purpose of retaining your custom for future purposes, or, if you are not currently a customer, for the purposes of hopefully supplying you with our services in the future. 

When we process your personal information for our legitimate interests, we make sure to consider and balance any potential impact on you (both positive and negative), and your rights under data protection laws. 

Our legitimate business interests do not automatically override your interests – we will not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). 

We collect a range of data 

Including, name, address and contact details – phone and email, as is required to deliver on our contractual obligations. In addition, it is necessary to collect certain elements of data such as dietary requirements. Because these are potentially more sensitive. If they are passed on to our suppliers they are, wherever possible, pseudonymised. 

We may share this data with our customers, and other relevant third parties such as our suppliers – who you would expect us to share with to deliver on the contractual obligations. We also may share contact details with our appointed marketing agency, to support our marketing campaigns. We do not sell your data to any third parties. 

We do not transfer data outside of the UK or EEA. However, by the nature of the Internet, the personal data you supply through this website may be sent electronically to servers anywhere in the world, google analytics data for example. It may be used, stored and processed anywhere in the world, including countries outside the European Economic Area. Any transfers of the data outside the EEA we will ensure that all reasonable security measures are taken and that any third-party processors will be required to process the data in accordance with GDPR. 

We retain all data for a maximum of 7 years from last purchase or last contact, after which it is securely destroyed. 

Your Rights 

You can withdraw your consent, for any aspect of our data processing at any time, by emailing [email protected]. 

Please be aware we have to process and maintain data to support our contractual obligations to you and to third parties so withdrawing your consent will not necessarily mean all of your data is deleted. We will retain what is necessary to fulfil our contractual obligations, and also an identifier to ensure we do not collect your data again – so we have a record that you have asked us not to collect your data. 

You can object to any aspect of our data processing at any time, by emailing [email protected]. 

Please be aware we have to process and maintain data to support our contractual obligations to you and to third parties so withdrawing your consent will not necessarily mean all of your data will not be processed. We will process what is necessary to fulfil our contractual obligations, and also an identifier to ensure we do not collect your data again – so we have a record that you have asked us not to process your data. 

You can request rectification – of any of the data we hold on you if you believe it to be inaccurate by emailing [email protected]. 

You have the right to see what data we have on you by emailing [email protected]. We will deal with your request within 1 month of request. 

You have the right to data portability – so we will transfer the data we have on you to any other appointed company at your request. This will not include business confidential information. 

You can also lodge a complaint with the ICO if you feel we have not lived up to our obligations. 

We do not use our data for the purposes of profiling or automated decision making. Except that we use google analytics data to help develop our website. All analytics data is anonymous. If you want to exclude yourself from being monitored by analytics, the simplest way is to use private browsing. We use cookies – specifically google analytics – to track behaviour on our site – using private browsing will ensure that your visits are not tracked. It is not technically possible for us to remove individuals from the analytics data at present. 

In order to provide you with the best, tailored experience of our site we will need to place small text files, or ‘cookies’, on your computer. Most cookies that we use are ‘session’ cookies and only exist for the time that you are using our site. They perform functional tasks – such as remembering that you are logged in as you move from page to page, or to pre-load your personal details into forms to save you time. 

We also track cookies anonymously to fuel our site analytics and learn how to improve your experience and hone the relevance of our products and services. 

We also use cookies in our emails to track open rates and other performance indicators – again, so that we can continually improve the relevance and experience of our offering to you. 

You can set your browser to reject all cookies. Please note that if you do this then certain areas of this website will not be able to function for you. Choose a browser setting that rejects third-party cookies but allows the benign, functional ones that make the good stuff work. 

External links to any site other than ours are not our responsibility – obviously we cannot control how any other business handles your data. 

Security  

You can rest assured that all of your personal data is kept secure. Unfortunately, no data transmission over the Internet is guaranteed 100% secure, but we do take appropriate steps to protect the security of your personal data as required under our obligations under GDPR 2018. 

We endeavour to keep your personal data accurate and up to date. If you become aware of errors or inaccuracies, please email [email protected]. 

Contact 

Any queries or concerns about the use of cookies on this website should be sent by email to [email protected] or addressed to the Data Protection Controller, Inconnection UK Limited, Unit 4, Ashbrook Office Park, Longstone Road, Heald Green, M22 5LB. 

Copyright 

The MemMail logo and contents of this website (including text, design and graphics) are trademarked and copyrighted materials of Inconnection. All rights are reserved. 

Online Advertising  

We reserve the right to use Google AdWords Remarketing to advertise ourselves across the Internet. AdWords remarketing will display relevant ads tailored to you based on what parts of our website you have viewed by placing a cookie on your internet browser. The cookie does NOT in any way identify you or give access to your device. Google AdWords Remarketing allows us to tailor our marketing to better suit your needs and only display ads that are relevant to you. 

If you do not wish to participate in our Google AdWords Remarketing, you can opt out by visiting Google’s Ads Preferences Manager. 

Cookies 

A cookie is a simple text file that is stored on your computer by a website’s server and only that server will be able to retrieve or read the contents of that cookie. This enables the web server to identify and track the web browser. We may use ‘session’ cookies on this website. We use session cookies to keep track of you whilst you navigate the website. Session cookies are deleted from your computer when you close your browser. Most browsers allow you to reject cookies but blocking all cookies will have a negative impact upon the usability of many websites, including this one. We use cookies to give you the best possible experience on our website. 

Google Analytics  

We use Google Analytics to analyse the use of this website to help us understand how visitors engage with this website so that we can provide the best possible user experience. Google Analytics generates statistical and other information about website use by means of cookies. The information generated relating to our website is used to create reports about the use of the website. To comply with Google Analytics’ Terms and Conditions we do not (and do not allow any third party to) use the Service to track or collect personally identifiable information of Internet users, nor do we (or allow any third party to) associate any data gathered from this website with any personally identifying information from any source as part of our use (or such third parties’ use) of the Service. Google’s Privacy Policy is available at http://www.google.com/intl/en/policies/privacy/. 

Third Party Websites 

This website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites. 

Contact 

If you have any questions about this privacy policy please contact us at [email protected]. 

This Policy was updated on 09th June 2023. 

Please note that for our corporate gifts that involve alcohol we operate a challenge 25 policy whereby recipients who look under 25 will be asked for proof of photographic I.D.